DPD
Brief
DPD Slovakia approached us to create a web application that would simplify and speed up sending parcels and returning goods to online shops. The application also needed to be available to private individuals and small businesses.
Solution
We developed the My Courier web application, which makes sending parcels and returning goods to e-shops quick and straightforward. It includes a price calculator to work out parcel shipping costs easily. The application runs directly in a web browser, removing the need to download additional software.
Client challenges
- Speed up and simplify product returns
- Provide a simple, professional tool for private senders
- Integrate a price calculator
- Adapt the user interface so that returning goods is as easy as ordering them
Product scope
Services provided
- Custom digital solutions
- Business Intelligence
Technologies used
- BI
- Jira Cloud, Jira Service Desk, Confluence
- SAP
- Application development
- WMS
Project solution
We chose an agile development approach so that we could respond flexibly to DPD SK’s needs throughout the project. Regular communication and client feedback were essential to meeting individual objectives. A transparent, reliable communication process enabled us to successfully develop and implement My Courier with all the required functionality.
How DPD sees our collaboration
“Our application brings a simple, professional tool to private senders as well. Customers have the right to return goods without giving a reason within two weeks of ordering. However, research shows that many people find returning goods too complicated and prefer not to shop online at all. Our application addresses this barrier too: the whole process takes just a few minutes. Returning goods is therefore easier than ever.”
Looking for a strong partner?
We are ready.
